Frequently Asked Questions
The Experience at Therapeutic Massage & Spa by “D” Heart
We ask that new clients arrive 10 minutes prior to your scheduled full-body massage therapy treatment. You will be welcomed by our courteous staff and be asked to complete a brief and confidential medical history form.
Payment will be required before services are rendered.
We will greet you and bring you to your private and serene treatment room. Once in the treatment room, they will discuss with you the most appropriate therapeutic massage for you, based on your medical history, posture, muscle
issues, personal preferences and individual needs. After your mini consultation, you will privately disrobe and relax in comfort. Feel free to allow yourself to drift into a quiet and peaceful state.
After your massage, be sure to drink plenty of water, and enjoy that wonderful post-massage feeling!
Gratuity is customary and preferred in cash, and may be given directly to your massage therapist or placed in an envelope and left in the gratuity box in the treatment room.
Are You a Licensed Massage Therapist?
Yes, we are. Hawaii-licensed massage therapist with over 15 years of extensive experience. Highly skilled in medical massage and a range of therapeutic modalities and body movement disciplines, employing everything from deep tissue and trigger point massage therapy and Myofascial Release to deliver deep relief.
Do I Have To Make a Reservation?
We recommend scheduling treatments in advance to ensure that your preferred time is available. You can book online or over the phone. To schedule your first appointment, a valid credit card reservation is necessary. Please arrive 10 minutes before your appointment to fill out our short confidential intake form. Please note that arriving late will determine the length of your treatment. If you arrive later than the time of your scheduled appointment, your treatment will be shortened in consideration of the next guest. Thank you for understanding.
Do You Do Massage For Children?
Yes, we do. Massage for kids supports and helps the growth and development during childhood or adolescent years. Massage for Keiki helps to decrease muscle tension and increases range of motion. More importantly, assist with improving sleep, energy, and concentration. We require that minors under the age of 16 be accompanied by a parent or guardian. Both the guardian’s and minor’s signatures and consent are required before the massage begins. Parental presence is necessary for the duration of the massage. We do not provide services for minors under 14.
What Form Of Payment Do You Accept?
To schedule your first appointment, a valid credit card reservation is necessary. We accept accept all major credit cards, apple pay, android pay and cash. We do not accept checks. If you must cancel an appointment, please do so at least 24 hours in advance. Failure to do so will result in a full charge for the service.
What Is Your Cancelation Policy?
We ask that all cancellations are made at least 24 hours before your appointment or you will be charged for the full price of your services. Appointments that are made on the same day cannot be canceled or changed.
Do You Have a Referral Discount Program?
Yes, we do. We greatly appreciate it when our clients tell their friends and family about Eastside Massage. When a friend or a loved one comes in and uses your name, you will receive $5.00 off your next massage!
What Types of Insurance do You Accpet?
We accept HMAA – Hawaii Medical Assurance Association and VA Healthcare Insurance.
Injured at work or in a car accident? We accept workman’s comp and no-fault auto insurance for our massage therapy services.
YOU ARE IN THE BEST HANDS
We have been dedicated to alleviating muscular tension and pain through the healing science of massage over 15 years. We are highly skilled in medical massage and a range of therapeutic modalities and body movement disciplines, employing everything from deep tissue and trigger point therapy massage and Myofascial Release to deliver deep relief. Our goal is to help you feel relaxed, refreshed, and revitalized after each session. We custom tailor the massage to suit your individual needs.
You will enter into a deep state of relaxation as your mind, body, and spirit go on a mini-vacation. Therapeutic Massage & Spa by “D” Heart offers the best full-body massage therapy in Wahiawa. Our team of professionals provides a variety of spa services that will ensure you leave feeling relaxed and rejuvenated. We offer affordable rates for top-quality massages. Let us loosen your tight muscles and knots, soothe your nerves, and boost circulation. Our peaceful, clean, and private treatment rooms, are open seven days a week.